Excellence in Care and Education
Excellence in Care and Education

Complaints

3 Dimensions has comprehensive complaints procedures for young people in our care and for staff, parents, professionals and member of the public. The procedures provide clear timescales and are age appropriate depending on the audience.

 

Ashcroft, our adult care home, has specific young person/service user guides on how to make a complaint which use pictograms and are designed for individuals with classic autism and severe communications difficulties.

Complaints and Grievance Policy for Staff, Parents, Professionals or Members of the Public
Reviewed: April 2017
Complaints and Grievances Procedure for [...]
Microsoft Word document [75.7 KB]
Complaints Procedure for Young People
Reviewed June 2017: Points 2.9, 2.11 underline that if the complaint is against a staff member then the LADO must be contacted.
Complaints Procedure for Young People.do[...]
Microsoft Word document [74.7 KB]
Whistle Blowing
Reviewed: April 2016
Whistle Blowing Policy.docx
Microsoft Word document [75.0 KB]

DATA AVAILABLE ON REQUEST:

 

The number of complaints registered under the formal procedure (above) during the preceding school year.

 

The number of School staff.

 

A summary of school staff qualifications.

Read the latest Chardleigh House "Good" Ofsted Report dated  31.10.2017

 Secretary of State for Health congratulates Ashcroft on CQC Outstanding rating Read letter.

Ashcroft re-inspected by the CQC on 04.05.2017 and retains its Outastanding rating. Read the full report here.

Chardleigh House rated Good in all areas following Ofsted inspection on 23.08.16. To view the report go to the Chardleigh House Ofsted page.

 

3D School accepted as an “approved” independent special school and its details will be published on the Section 41 Secretary of State Approved List when next updated after 31st August 2016. For more information visit our School. page.

Woodview rated Good in all areas following Ofsted inspection on 06.07.2016. To view the report go to the Woodview Ofsted page.

3 Dimensions School has been re-accredited by the National Autistic Society for a further three years until April 2019. 

3 Dimensions School rated Good in all areas by Ofsted following an inspection at the end of April 2015. To view the report in full go to the School Ofsted page.

CQC rates Ashcroft's adult care as outstanding April 2015. Read the CQC press release here or go to Ashcoft's page and click on the CQC link for the full report.

In order to reach us

3 Dimensions

Chardleigh House
Chardleigh Green  
Wadeford Chard

SOM TA20 3AJ

Get In Touch With Us By Calling

01460 68055

You can also use our contact form.

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