Excellence in Care and Education
Excellence in Care and Education

Complaints

3 Dimensions has a comprehensive complaints procedure for young people in our care and for staff, parents, professionals and members of the public. The procedures provide clear timescales and are age appropriate depending on the audience.

 

Ashcroft, our adult care home, has specific young person/service user guides on how to make a complaint which uses pictograms and are designed for individuals with classic autism and severe communications difficulties.

Complaints and Grievance Policy for Staff, Parents, Professionals or Members of the Public
Reviewed: June 2019: No changes
Complaints and Grievances Procedure for [...]
Microsoft Word document [77.8 KB]
Complaints Procedure for Young People
Reviewed June 2019: No changes
Complaints Procedure for Young People.do[...]
Microsoft Word document [78.7 KB]
Whistle Blowing
Reviewed: April 2019 No change
Whistle Blowing Policy.docx
Microsoft Word document [76.6 KB]

DATA AVAILABLE ON REQUEST:

 

The number of complaints registered under the formal procedure (above) during the preceding school year.

 

The number of School staff.

 

A summary of school staff qualifications.

Now Recruiting

Check our latest vacancies - new type of contract available! Can apply for 30 hrs or 38 hrs average per week. £9.50 per hour. Sleep-ins on top.

Read the latest Woodview "Good" Ofsted Report dated  05.11.19

Read the latest Chardleigh House Ofsted report 21.08.19

Ashcroft, our Adult home, recieved a certificate at the Somerset Adult Social Care ConferenceJune 2019 on its current CQC 'Outstanding' rating. To view the certificate go to our Ashcroft page.

3 Dimensions School rated Good overall with Outstanding in personal development, behaviour and welfare! Following an Ofsted inspection 21.06.2018. To view the report in full go to the School Ofsted page.

Read the latest Chardleigh House "Good" Ofsted Report dated  21.06.2018

Ashcroft re-inspected by the CQC on 04.05.2017 and retains its Outstanding rating. Read the full report here.

3D School accepted as an “approved” independent special school and its details will be published on the Section 41 Secretary of State Approved List when next updated after 31st August 2016. For more information visit our School. page.

Woodview rated Good in all areas following Ofsted inspection on 06.07.2016. To view the report go to the Woodview Ofsted page.

CQC rates Ashcroft's adult care as outstanding April 2015. Read the CQC press release here or go to Ashcoft's page and click on the CQC link for the full report.

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